The Brief
                    
                        - Create and design a brand new responsive design of the Business Capital
                            product
- Build user experience [UX] to provide overall user
                            satisfaction, product usability and
                            accessibility
                        
- Define and design the core functions and the overall product
                            architecture
                        
- Conduct a user research, apply findings and run user
                                testing
- Optimise user journey for conversion
- Review and analyse the usability of the current Business Capital journey through usability
                            testing - reviewing the positive and negative feedback and providing
                            recommendations for
                            optimisation
                        
The Problem
                    
                        - Cash flow issues endangering small and medium enterprises [SMEs] to grow an operate their
                            business
- 57% of UK small business owners have experienced problems with cash
                                flow
- 38% of SMEs have had cash flow problems that have left them unable
                                to pay their debts
- 1 in 7 small business owners have even been left unable to pay
                                employees - this represents
                            2.2 million people in the UK not being paid on time due to their employer having cash flow
                            problems
- SMEs experience late payments from their customers and clients, as well as
                            declining sales
                            and a lack of thorough cash management
The Solution
                    
                        Business Capital product with its enhancements and further iterations had became a valuable
                        source of flexible funding (possibility to borrow between £150 - £150,000) for the SMEs to grow
                        and expand their businesses.
                    The solution was designed around:
                    See what you can get
                    Once they applied and had a credit limit, they knew exactly how much they had
                        available at any time.
                    Here when you need it
                    They could decide when and how much they wanted to borrow up to their credit
                        limit, knowing they could have the cash in their account in minutes.
                    Set your term length
                    They were able to choose the repayment term that suited their business, from 6 to 12
                        months, and see
                        the interest costs for their loan.
                    Easy repayments
                    Ability to pick which day of the month their Direct Debit was collected. Pay back
                        earlier at no
                        extra cost and save on interest charges. 
                     The Process
                    Want to find out more about the process?
                    Case Study