The Brief
- Create and design a brand new responsive design of the Business Capital
product
- Build user experience [UX] to provide overall user
satisfaction, product usability and
accessibility
- Define and design the core functions and the overall product
architecture
- Conduct a user research, apply findings and run user
testing
- Optimise user journey for conversion
- Review and analyse the usability of the current Business Capital journey through usability
testing - reviewing the positive and negative feedback and providing
recommendations for
optimisation
The Problem
- Cash flow issues endangering small and medium enterprises [SMEs] to grow an operate their
business
- 57% of UK small business owners have experienced problems with cash
flow
- 38% of SMEs have had cash flow problems that have left them unable
to pay their debts
- 1 in 7 small business owners have even been left unable to pay
employees - this represents
2.2 million people in the UK not being paid on time due to their employer having cash flow
problems
- SMEs experience late payments from their customers and clients, as well as
declining sales
and a lack of thorough cash management
The Solution
Business Capital product with its enhancements and further iterations had became a valuable
source of flexible funding (possibility to borrow between £150 - £150,000) for the SMEs to grow
and expand their businesses.
The solution was designed around:
See what you can get
Once they applied and had a credit limit, they knew exactly how much they had
available at any time.
Here when you need it
They could decide when and how much they wanted to borrow up to their credit
limit, knowing they could have the cash in their account in minutes.
Set your term length
They were able to choose the repayment term that suited their business, from 6 to 12
months, and see
the interest costs for their loan.
Easy repayments
Ability to pick which day of the month their Direct Debit was collected. Pay back
earlier at no
extra cost and save on interest charges.
The Process
Want to find out more about the process?
Case Study